Free shipping on all orders over AUD 160.
Log in

Cart

Your cart is currently empty.

Continue shopping
Total
A$0.00

Terms of Service

 

Cosyharmoni (hereinafter referred to as “we”) provides these Terms of Service to inform customers of the rules, responsibilities, and rights when using our online store in Australia. By using our website or placing an order, you agree to these terms.

1. Introduction and Scope

These Terms apply to all users, visitors, and customers who browse, order, or interact with our store. They cover product information, orders, payments, shipping, returns, cancellations, privacy, and other related services.

2. User Accounts and Website Responsibilities

  • Users are responsible for maintaining the confidentiality of account information.

  • Users must provide accurate and complete information when registering or placing orders.

  • We are not liable for issues resulting from incorrect user information or unauthorized account access.

3. Products, Stock, and Price Information

  • All product descriptions, images, and prices are accurate to the best of our knowledge.

  • We reserve the right to update stock and prices at any time without prior notice.

  • Product availability is subject to stock levels and may change without warning.

4. Orders and Payments

  • Orders are confirmed once payment is successfully processed.

  • We accept credit and debit cards, including Visa, MasterCard, American Express, Discover, JCB, and others.

  • Payments are processed securely via encrypted channels, and full card details are not stored.

5. Shipping Policy

  • Delivery coverage: We deliver across Australia; other countries are not supported.

  • Shipping fees: Orders ≤ AUD 160 incur AUD 16.99 shipping; orders > AUD 160 qualify for free delivery.

  • Processing time: 1–3 business days before dispatch.

  • Delivery time: Estimated 6–11 business days after shipment.

  • Carrier: UPS.

  • Cut-off time: Orders placed before 6:00 PM (Mon–Fri, 10:30 AM–6:00 PM AEST/AEDT) are processed the same day; orders after 6:00 PM or on weekends/holidays are processed the next working day.

Learn more about shipping policy

6. Order Cancellation

  • 48 hours cancellation: Orders not yet shipped can be canceled immediately.

  • After 48 hours: We recommend waiting for delivery and then using the return process.

  • Refunds will be issued to the original payment method within 1–3 business days after cancellation confirmation.

Learn more about order cancellation

7. Returns and Refunds

  • Return period: 30 days from delivery.

  • Return conditions: Product appearance issues, quality defects, odor/severe color difference, wrong item, or no reason.

  • Return process: Contact us via email or phone with order number, proof of payment, reason, and photos/videos. Our team will provide a return address and inspect the product upon receipt. Refunds issued if conditions are met.

  • Exchange process: Similar to return, approved exchanges will ship a replacement within 1–3 business days.

  • Return label: We provide a return label to ensure proper tracking and processing.

  • Refund method: Original payment method (Visa, MasterCard, etc.) within 1–3 business days.

  • Shipping fees: Defective/wrong items—covered by us; no reason returns—covered by customer.

  • Responsibility: Customers must package items securely; we are not liable for damages caused by improper packaging.

Learn more about returns and refunds

8. Privacy and Data Protection

We collect and process personal data in accordance with our Privacy Policy and applicable GDPR standards. Users have rights to access, correct, delete, or restrict processing of personal data.

9. Disputes and Applicable Law

All disputes arising from using our store are governed by the laws of Australia. Users agree to resolve disputes in Australian courts.

10. Modifications to Terms

We may update these Terms at any time. Changes will be effective upon posting on the website. Continued use of the store constitutes acceptance of updated Terms.

11. Limitation of Liability

  • We are not liable for indirect, incidental, or consequential losses.

  • Liability is limited to the value of the purchased products.

12. Intellectual Property

All content on our website, including text, images, and logos, is protected. Users may not copy, reproduce, or use content without our written permission.

13. Contact Information

For questions regarding orders, payments, shipping, cancellations, or returns:

E-mail: assist@cosyharmoni.com

Phone: +1 (412) 225-5748

Address: 108 RAE CIR, EASLEY, SC 29642-1165, US

Opening Hours: Monday to Friday, 10:30 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)