Order Cancellation Policy
This Order Cancellation Policy applies to all orders placed through Cosyharmoni (hereinafter referred to as “we”). By completing a purchase, you acknowledge and agree to the terms outlined below.
Order cancellation conditions
Orders that have not yet been shipped may be cancelled within 48 hours after successful placement. In this case, the order can be cancelled directly without additional requirements.
Orders placed for more than 48 hours, or orders that have already been shipped, cannot be cancelled at this stage. If such an order is no longer needed, you may wait for the shipment to arrive and then contact us to request a return and refund.
Order cancellation process
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To request an order cancellation, please contact our customer support team via email or phone. When submitting your request, provide relevant information such as your order number and proof of payment to help us locate your order efficiently.
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Once your request is received, our support team will review it promptly. If the cancellation request meets the conditions, we will notify you of the result and arrange the refund as soon as possible.
Refund process
Refund method:
Approved refunds will be returned to the original payment method used at checkout, including Visa or MasterCard bank card accounts.
Processing time:
Refunds are typically completed within 1–3 business days, depending on the processing speed of your card-issuing bank. If the refund has not been received after this period, please contact us for further assistance.
Important notes
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Once a cancellation request is approved, the related order will no longer be processed or shipped.
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Please ensure all information provided is accurate to avoid delays in handling your request.
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Refund completion times may vary due to banking procedures beyond our control.
Order status confirmation
Before submitting a cancellation request, we recommend checking your order status. This helps determine whether the order is still eligible for cancellation or should proceed through the return process after delivery.
Customer support commitment
We are committed to handling all cancellation and refund requests in a fair, transparent, and timely manner. Our goal is to provide a clear and reliable shopping experience for every customer.
Contact Information
E-mail: assist@cosyharmoni.com
Phone: +1 (412) 225-5748
Address: 108 RAE CIR, EASLEY, SC 29642-1165, US
Opening Hours: Monday to Friday, 10:30 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)