Refund Policy

 

Cosyharmoni (hereinafter referred to as “we”) aims to provide a smooth and reliable return and exchange experience for all customers. The following policy explains the procedures, conditions, and responsibilities related to returns and exchanges.

Return & exchange period

Products are eligible for return or exchange within 30 days after delivery confirmation.

Conditions for return or exchange

Returns or exchanges are accepted under the following circumstances:

• Product appearance issues

• Product quality defects

• Product has an odor, severe color difference, or similar issues

• Wrong item delivered

• Returns without a specific reason

Return process

1. Contact our support team via email or phone to request a return. Provide your order number, proof of payment, reason for return, and relevant photos or videos.

2. Our team will process your request promptly. If approved, we will notify you and provide the return address.

3. Send the product to the designated return address provided by us and wait for receipt confirmation.

4. Upon receiving the product, we will inspect it. If the product meets the return conditions, we will arrange a refund immediately.

Exchange process

1. Contact our support team via email or phone to request an exchange. Provide your order number, proof of payment, reason for exchange, and relevant photos or videos.

2. Our team will review your request promptly. If approved, we will notify you and provide the return address.

3. Send the product to the designated return address provided by us and wait for receipt confirmation.

4. Upon receiving the product, we will inspect it. If the product meets the exchange conditions, we will arrange shipment of the replacement item to your address within 1–3 business days.

Refund process

Refund method: Refunds will be returned to the original payment method used at checkout, including Visa or MasterCard bank card accounts.

Processing time: Depending on the bank, refunds usually arrive within 1–3 business days. If delayed, please contact us for assistance.

Return labels

We provide a return label for approved returns. The label should be affixed securely to the package. Using the provided label ensures the return is tracked and processed correctly. Only packages sent with the return label provided by us will be eligible for processing.

Shipping cost rules

• For returns due to appearance issues, quality defects, odor, severe color difference, or wrong item delivered, we cover the shipping cost.

• For returns without a specific reason, the customer is responsible for shipping costs.

Responsibility disclaimer

We are not responsible for products damaged during shipping if proper packaging guidelines are not followed.

Customers must ensure items are securely packaged for return. Our liability is limited to the refund or replacement of items that meet return or exchange conditions.

Contact information

For any questions regarding returns or exchanges, please contact our support team:

E-mail: assist@cosyharmoni.com

Phone: +1 (412) 225-5748

Address: 108 RAE CIR, EASLEY, SC 29642-1165, US

Opening Hours: Monday to Friday, 10:30 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)