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GDPR Policy

This GDPR Policy explains how Cosyharmoni (hereinafter referred to as “we”) collects, uses, stores, and protects personal data when you visit or make purchases through our online store. We are committed to handling personal information responsibly and transparently.

1. Scope of this policy

This policy applies to all visitors and customers who interact with our store through browsing, placing orders, contacting support, or using related services provided on our website.

2. Personal data we collect

Depending on how you interact with our store, we may collect the following types of personal data:

  • Contact details such as name, email address, phone number, and shipping address

  • Order-related information including order number, payment confirmation, and transaction history

  • Technical data such as IP address, browser type, device information, and website usage behavior

  • Communication records when you contact our support team

We only collect data that is necessary for providing our services and fulfilling orders.

3. Purpose of data processing

Personal data is processed for the following purposes:

  • To process and deliver orders placed through our store

  • To manage payments, refunds, and order-related communication

  • To respond to customer inquiries and provide support

  • To improve website performance, usability, and service quality

  • To comply with applicable data protection requirements

4. Legal basis for processing

We process personal data based on one or more of the following grounds:

  • Performance of a contract when you place an order

  • Compliance with applicable obligations related to transactions

  • Legitimate interests in operating and improving our store

  • Consent provided by you where required

5. Data retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, including order processing, record keeping, and customer support. When data is no longer required, it is securely deleted or anonymized.

6. Data sharing and disclosure

We do not sell or rent personal data. Information may be shared only when necessary to:

  • Complete order fulfillment and payment processing

  • Support website operations and technical maintenance

  • Comply with lawful requests where applicable

All parties involved are required to handle data securely and responsibly.

7. Your data protection rights

You have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate or incomplete data

  • Request deletion of your personal data, where applicable

  • Restrict or object to certain types of processing

  • Request a copy of your data in a commonly used format

Requests can be submitted using the contact details below.

8. Data security measures

Our store uses appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or disclosure. While no system is entirely risk-free, we continuously review and improve our security practices.

9. Cookies and similar technologies

Our website may use cookies or similar technologies to ensure proper functionality, analyze traffic, and enhance user experience. You can manage cookie preferences through your browser settings.

10. Policy updates

This GDPR Policy may be updated from time to time to reflect changes in our practices or services. Any updates will be published on this page.

11. Contact details

If you have questions about this GDPR Policy or how your personal data is handled, please contact us:

E-mail: assist@cosyharmoni.com

Phone: +1 (412) 225-5748

Address: 108 RAE CIR, EASLEY, SC 29642-1165, US

Opening Hours: Monday to Friday, 10:30 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)